In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...