Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.

As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...

In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...

Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...