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Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Process AI Essentials
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Mission
Pega Process AI Essentials
4 Modules
3 Challenges
3 hrs 5 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Pega Test Automation
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Mission
Pega Test Automation
7 Modules
3 Challenges
5 hrs 9 mins
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With test automation, you automate repetitive but necessary tasks in a standardized process that is already set up or perform additional testing that...
System Architect
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Mission
System Architect
3 Missions
18 Modules
16 Challenges
1 day 20 hrs 35 mins
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Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
24.1 Release notes
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Module
24.1 Release notes
2 Topics
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Adding optional Actions to a workflow
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Module
Adding optional Actions to a workflow
1 Topic
15 mins
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Application essentials
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Module
Application essentials
4 Topics
40 mins
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Application migration
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Module
Application migration
3 Topics
30 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application quality practices
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Module
Application quality practices
5 Topics
40 mins
All Products -
This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Application Rulesets
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Module
Application Rulesets
3 Topics
35 mins
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Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...