With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...

In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...

One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...

During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...