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Suggesting an open complaint case

  • Challenge

    Suggesting an open complaint case

    3 Tasks

    5 mins

    Visible to: All users
  • MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

Testing a decision strategy

Testing a mixed-mode robotic solution for Citrix

  • Challenge

    Testing a mixed-mode robotic solution for Citrix

    4 Tasks

    20 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...

Testing Buddy prompts

  • Challenge

    Testing Buddy prompts

    6 Tasks

    30 mins

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Note: This challenge assumes that you have completed the previous challenges in the Pega Knowledge Buddy mission and shares the practice environment with...

Testing decision strategies

  • Challenge

    Testing decision strategies

    4 Tasks

    30 mins

    Pega Platform Visible to: All users
  • A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...

Testing engagement policies with personas in Pega Customer Decision Hub

  • Challenge

    Testing engagement policies with personas in Pega Customer Decision Hub

    3 Tasks

    15 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

    To...

Testing engagement policy conditions using an audience simulation

Testing your application

Training a topic model to improve email routing

Training the email bot to understand topics

  • Challenge

    Training the email bot to understand topics

    1 Task

    15 mins

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

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