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Monitoring adaptive models

Monitoring predictions

Monitoring the guardrail compliance score

Moving robots manually between workgroups

  • Challenge

    Moving robots manually between workgroups

    3 Tasks

    20 mins

    Visible to: All users
  • MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...

Onboarding a partner

Organizing robots and assignment types in Pega Robot Manager

  • Challenge

    Organizing robots and assignment types in Pega Robot Manager

    4 Tasks

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...

Overriding Case Urgency

Pausing and resuming case processing

Pega Knowledge authoring

  • Challenge

    Pega Knowledge authoring

    5 Tasks

    5 mins

    Pega Customer Service 8.7 Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

Performing administrative tasks in Pega Knowledge

  • Challenge

    Performing administrative tasks in Pega Knowledge

    3 Tasks

    10 mins

    Visible to: All users
  • U+Bank is implementing a new remortgaging process for their customers. A Taxonomy Manager has been tasked with ensuring that the Knowledge Management...

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