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Monitoring adaptive models
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Challenge
Monitoring adaptive models
3 Tasks
10 mins
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The models for the U+Bank implementation of cross-selling on the web of their credit cards have been learning for some time. Your task in this...
Monitoring predictions
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Challenge
Monitoring predictions
6 Tasks
15 mins
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U+ Bank uses Pega Customer Decision Hub™ to display a personalized credit card offer to eligible customers on their website. The bank now wants a...
Monitoring the guardrail compliance score
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Challenge
Monitoring the guardrail compliance score
2 Tasks
10 mins
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Moving robots manually between workgroups
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Challenge
Moving robots manually between workgroups
3 Tasks
20 mins
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MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...
Onboarding a partner
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Challenge
Onboarding a partner
4 Tasks
10 mins
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Joel King, a channel manager, has been assigned a new partner called Fluxystems, which he wants to onboard. To start, Fluxystems has only one partner...
Organizing robots and assignment types in Pega Robot Manager
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Challenge
Organizing robots and assignment types in Pega Robot Manager
4 Tasks
30 mins
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Task
10 mins
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Pega Knowledge authoring
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Challenge
Pega Knowledge authoring
5 Tasks
5 mins
Pega Customer Service 8.7 -
You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Performing administrative tasks in Pega Knowledge
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Challenge
Performing administrative tasks in Pega Knowledge
3 Tasks
10 mins
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U+Bank is implementing a new remortgaging process for their customers. A Taxonomy Manager has been tasked with ensuring that the Knowledge Management...