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Refactoring an existing service request type with a parallel flow
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Challenge
Refactoring an existing service request type with a parallel flow
4 Tasks
15 mins
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Replacing a predictive model
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Challenge
Replacing a predictive model
3 Tasks
10 mins
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U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on its website. The bank makes a proactive...
Reusing the standard queue processor
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Challenge
Reusing the standard queue processor
5 Tasks
1 hr
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When the city manager updates the delivery status of a truck, the associated delivery request Processes should also move forward in the flow.
When...
Reviewing log files
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Challenge
Reviewing log files
1 Task
15 mins
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
Routing email based on content
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Challenge
Routing email based on content
4 Tasks
15 mins
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Routing leads
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Challenge
Routing leads
2 Tasks
10 mins
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Your company wants to optimize lead management by distributing incoming business-to-business (B2B) leads among sales representatives based on the...
Routing truck vendor and invoice cases to city manger
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Challenge
Routing truck vendor and invoice cases to city manger
2 Tasks
45 mins
Pega Platform '23 -
After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...
Running a Decision Strategy using a Data Flow
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Challenge
Running a Decision Strategy using a Data Flow
5 Tasks
30 mins
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As a System Architect, you are tasked with creating a Data Flow that runs the NextBestLabel Decision strategy. The strategy is provided in your system...
Running application-level test coverage
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Challenge
Running application-level test coverage
2 Tasks
10 mins
Pega Platform 8.7 -
As an application developer, capture the test coverage of your Pega Platform™ application. Test coverage metric can be used to understand if there are...
Running Pega Customer Decision Hub setup wizard
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Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...