![](/themes/custom/pegaacademy_theme/images/backgrounds/background-satellite-dish.jpg)
Search
Business Agility in 1:1 Customer Engagement
-
Mission
Business Agility in 1:1 Customer Engagement
7 Modules
5 Challenges
5 hrs 35 mins
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Cross-Sell on the Web
-
Mission
Cross-Sell on the Web
7 Modules
10 Challenges
6 hrs 25 mins
-
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Modules
5 Challenges
4 hrs
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Express Delivery
-
Mission
Pega Express Delivery
8 Modules
8 hrs 45 mins
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Pega Smart Claims Engine Foundation
-
Mission
Pega Smart Claims Engine Foundation
4 Modules
2 hrs 25 mins
Pega Smart Claims Engine for Healthcare 8.7 -
An introduction to the Pega Smart Claims Engine™ for Healthcare application, this mission provides a high-level overview of the technology stack on...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
-
Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Challenges
1 hr 30 mins
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...
Accessibility in your project plan
-
Module
Accessibility in your project plan
5 Topics
1 hr 5 mins
-
Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Avoiding overexposure of actions
-
Module
Avoiding overexposure of actions
2 Topics
20 mins
-
Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Claim navigation in Pega Smart Claims Engine
-
Module
Claim navigation in Pega Smart Claims Engine
5 Topics
1 hr 20 mins
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Defining and managing customer actions
-
Module
Defining and managing customer actions
4 Topics
35 mins
-
In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...