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Creating a chatbot channel
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Challenge
Creating a chatbot channel
5 Tasks
15 mins
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U+ Air wants to use a chatbot to handle ticket cancellation requests through all relevant channels to reduce the workload of customer service...
Creating a churn prediction
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Challenge
Creating a churn prediction
2 Tasks
15 mins
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a churn prediction using a scorecard
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Challenge
Creating a churn prediction using a scorecard
3 Tasks
20 mins
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U+ Bank wants to predict and avoid potential customer churn before it happens. When customers leave a bank, the result is costly in terms of lost...
Creating a churn prediction using an ML model
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Challenge
Creating a churn prediction using an ML model
2 Tasks
15 mins
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a composite tab
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Challenge
Creating a composite tab
2 Tasks
5 mins
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Creating a decision strategy
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Challenge
Creating a decision strategy
3 Tasks
25 mins
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As a Decisioning Architect, you are tasked with designing a basic decision strategy that outputs a Label action with the lowest printing cost. A set...
Creating a Digital Messaging interface
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Challenge
Creating a Digital Messaging interface
2 Tasks
10 mins
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a fraud prediction
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Challenge
Creating a fraud prediction
3 Tasks
15 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a fraud prediction using an H2O model
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Challenge
Creating a fraud prediction using an H2O model
3 Tasks
35 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a fraud risk prediction
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Challenge
Creating a fraud risk prediction
3 Tasks
15 mins
Pega Customer Decision Hub 8.6 -
U+ Insurance routes incoming claims for straight-through processing when the claimed amount does not exceed a set limit. If a claim is above the limit...