Pega Process Fabric Hub for the enterprise
In large enterprises, it is common that a number of new and old technologies are used to construct separate applications to automate the business. To complete their work, users commonly log in or switch contexts several times between applications during the workday. Most of these applications exist in their own silo. Siloed applications increase the effort to complete tasks because the information is not easily shared between applications.
The Pega Process Fabric Hub is a tool that allows you to unify, manage, prioritize and automate the tasks related to employees or users by using data from multiple independent applications running on different technologies. This gives your managers and employees a single touchpoint for worklists, assignments, and insights.
Consider the following scenario:
A major bank has the following applications.
- Pega Platform™ is used to develop credit card and loan applications.
- ServiceNow is used to develop complaint management and account opening applications.
Tasks are routed to a worklist or work queue in each application. Analysts can perform those tasks by switching/logging into the independent applications hosted on different URLs.
Alternatively, the Pega Process Fabric Hub can be used which allows analysts to access tasks from several disparate applications. Logging into the Pega Process Fabric Hub lets analysts complete tasks from all applications without switching context multiple times during the workday, which saves time and increases efficiency.
Pega Process Fabric Hub uses open (REST) API architecture, which makes it possible for other open (REST) API-based applications to connect with the centralized Pega Process Fabric Hub application.
Beginning with Pega Platform version 8.1, the Pega Process Fabric Hub supports applications that are hosted on the following deployments:
- On-premise
- Pega Cloud® services
- Client-managed clouds
Pega Process Fabric Hub relies on case types and assignments and fetches data about assignments that users complete as part of case processing.
Note: Tasks that are created as part of Pulse or Spaces are not supported in Pega Process Fabric Hub.
The Pega Process Fabric Hub's central storage has the following data:
- Application registry.
- Tasks of all registered applications.
- Association of operator work queues.
- NextBestWork/GetNextWork configuration.
The Pega Process Fabric Hub includes the following features:
- Interwoven Worklist
- Application Registry
- Insights
- Next Best Work
For more information, see Process Fabric.
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