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Business Agility in 1:1 Customer Engagement
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Mission
Business Agility in 1:1 Customer Engagement
7 Modules
5 Défis
5 heures 35 mins
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Cross-Sell on the Web
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Mission
Cross-Sell on the Web
7 Modules
10 Défis
6 heures 25 mins
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Decisioning Consultant
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Mission
Decisioning Consultant
4 Missions
2 Modules
1 Défi
1 day 50 mins
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Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
5 Modules
5 Défis
4 heures
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
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Mission
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Défis
1h 30 mins
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...
Avoiding overexposure of actions
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Module
Avoiding overexposure of actions
2 Rubriques
20 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Defining and managing customer actions
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Module
Defining and managing customer actions
4 Rubriques
35 mins
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In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...
Next-Best-Action on digital
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Module
Next-Best-Action on digital
2 Rubriques
25 mins
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Presenting a single offer on the web
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Module
Presenting a single offer on the web
3 Rubriques
25 mins
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...