Search
System Architect
-
Mission
System Architect
3 Missions
18 Modules
16 Défis
1 day 20 heures 35 mins
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Best practices for building accessibility into Pega applications
-
Module
Best practices for building accessibility into Pega applications
5 Rubriques
1h 15 mins
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Customer Service Case Management Edition introduction
-
Module
Pega Customer Service Case Management Edition introduction
3 Rubriques
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Leveraging reports in the contact center
-
Défi
Leveraging reports in the contact center
4 Tâches
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Running Pega Customer Decision Hub setup wizard
-
Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...