Search
Routing email based on content
-
Défi
Routing email based on content
4 Tâches
15 mins
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Running Pega Customer Decision Hub setup wizard
-
Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Setting up data ingestion
-
Défi
Setting up data ingestion
7 Tâches
40 mins
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Suggesting a reply based on email content
-
Défi
Suggesting a reply based on email content
4 Tâches
15 mins
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Training the email bot to understand topics
-
Défi
Training the email bot to understand topics
1 Tâche
15 mins
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Use Case - Adding a new property to an existing entity
-
Défi
Use Case - Adding a new property to an existing entity
2 Tâches
15 mins
-
After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...
Use Case - Configuring 1:1 Always-on outbound schedule
-
Défi
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tâches
15 mins
-
In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...
Use Case - Creating a file output template
-
Défi
Use Case - Creating a file output template
2 Tâches
15 mins
-
In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use.
At this...
Use Case - Creating a new clickstream summary
-
Défi
Use Case - Creating a new clickstream summary
2 Tâches
30 mins
-
The technical team has successfully developed the infrastructure for streaming web activity data, and the Pega Customer Decision Hub™ application...
Use Case - Creating a new contact policy
-
Défi
Use Case - Creating a new contact policy
2 Tâches
1h
-
The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...