Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Examine the tools that are available to assist in debugging Constellation applications.

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...