Search
Configuring a dashboard
-
Défi
Configuring a dashboard
2 Tâches
30 mins
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring business conditions
-
Défi
Configuring business conditions
2 Tâches
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring cascading approvals with an authority matrix
-
Défi
Configuring cascading approvals with an authority matrix
3 Tâches
10 mins
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring Case locking
-
Défi
Configuring Case locking
1 Tâche
10 mins
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring Flow Action post-processing
-
Défi
Configuring Flow Action post-processing
2 Tâches
20 mins
-
Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Configuring intelligent routing
-
Défi
Configuring intelligent routing
2 Tâches
10 mins
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring parallel processing
-
Défi
Configuring parallel processing
4 Tâches
20 mins
-
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Configuring the Email Manager portal
-
Défi
Configuring the Email Manager portal
3 Tâches
15 mins
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Control the workflow based on business context
-
Défi
Control the workflow based on business context
3 Tâches
10 mins
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
Défi
Controlling the workflow based on a business context for BAs
2 Tâches
15 mins
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...