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Pega Knowledge authoring
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Module
Pega Knowledge authoring
3 Rubriques
30 mins
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge Buddy overview
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Module
Pega Knowledge Buddy overview
3 Rubriques
25 mins
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega Voice AI introduction
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Module
Pega Voice AI introduction
2 Rubriques
25 mins
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
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Défi
Configuring business conditions
2 Tâches
5 mins
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Enabling Pega Customer Decision Hub agents
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Défi
Enabling Pega Customer Decision Hub agents
2 Tâches
5 mins
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The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Importing customer data from a CSV
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Défi
Importing customer data from a CSV
2 Tâches
10 mins
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Setting up data ingestion
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Défi
Setting up data ingestion
7 Tâches
40 mins
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Business Architect Essentials
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Instructor Led Training
Business Architect Essentials
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...
Pega Decisioning Consultant
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Instructor Led Training
Pega Decisioning Consultant
5 days
Pega Customer Decision Hub '23 -
Gain a greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub™. Learn how Pega Customer Decision Hub uses...