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Preparing Customer Decision Hub for development
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Module
Preparing Customer Decision Hub for development
3 Rubriques
40 mins
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
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Module
Production readiness during the Adopt phase
4 Rubriques
50 mins
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Service requests
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Module
Service requests
9 Rubriques
50 mins
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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Module
Web services
1 Rubrique
15 mins
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Validating data against a pattern
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Module
Validating data against a pattern
1 Rubrique
10 mins
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Working in the Patient 360 profile
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Module
Working in the Patient 360 profile
8 Rubriques
1h 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Accessing a Pega application using the Pega API
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Défi
Accessing a Pega application using the Pega API
1 Tâche
10 mins
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The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...
Updating Assignment routing
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Défi
Updating Assignment routing
2 Tâches
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a duplicate Case search for BAs
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Défi
Adding a duplicate Case search for BAs
4 Tâches
15 mins
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...