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Training a topic model to improve email routing

Training the email bot to understand topics

  • Défi

    Training the email bot to understand topics

    1 Tâche

    15 mins

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Updating a dialog

Updating a Knowledge Buddy

  • Défi

    Updating a Knowledge Buddy

    5 Tâches

    5 mins

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Updating existing actions

Updating existing actions in bulk

  • Défi

    Updating existing actions in bulk

    7 Tâches

    25 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

Updating the customer composite

  • Défi

    Updating the customer composite

    2 Tâches

    5 mins

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Using a scorecard for action-level suitability

Using a scorecard for group-level suitability

Using behavioral data as predictors

  • Défi

    Using behavioral data as predictors

    4 Tâches

    10 mins

    Visible to: All users
  • U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...

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