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AI for 1:1 Customer Engagement
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Mission
AI for 1:1 Customer Engagement
9 Modules
15 Défis
11 heures 25 mins
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Customer Service Developer
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Mission
Customer Service Developer
3 Missions
3 Modules
3 Défis
22 heures
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
5 Missions
7 Modules
6 Défis
1 day 15 heures 42 mins
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data Scientist
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Mission
Data Scientist
3 Missions
17 heures 35 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Low-Code App Builder
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Mission
Low-Code App Builder
12 Modules
10 Défis
11 heures 20 mins
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An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Low-Code App Builder Extended
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Mission
Low-Code App Builder Extended
1 Mission
19 Modules
18 Défis
23 heures 45 mins
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Continue learning about low-code application development using Pega Platform™.
Low-Code Maker
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Mission
Low-Code Maker
4 Modules
2 heures 5 mins
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Designed for the Maker, learn to utilize the low-code technology of Pega Platform™ to configure applications that automate and streamline individual...
Pega Call
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Mission
Pega Call
6 Modules
2 heures 15 mins
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Constellation View-Based UI Configuration for Low-Code Authors
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Mission
Pega Constellation View-Based UI Configuration for Low-Code Authors
7 Modules
2 Défis
4 heures 10 mins
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The Pega Constellation View-Based UI Configuration for Low-Code Authors mission prepares you to configure low-code applications using the...