Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...