Search
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Low-Code App Builder
-
Mission
Low-Code App Builder
12 Modules
10 Challenges
11 hrs 20 mins
-
An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Low-Code App Builder Extended
-
Mission
Low-Code App Builder Extended
1 Mission
19 Modules
18 Challenges
23 hrs 45 mins
-
Continue learning about low-code application development using Pega Platform™.
Low-Code Maker
-
Mission
Low-Code Maker
4 Modules
2 hrs 5 mins
-
Designed for the Maker, learn to utilize the low-code technology of Pega Platform™ to configure applications that automate and streamline individual...
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Creating a case from email
-
Module
Creating a case from email
2 Topics
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Next best action and customer interactions
-
Module
Next best action and customer interactions
2 Topics
20 mins
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Routing email based on content
-
Module
Routing email based on content
3 Topics
25 mins
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
-
Module
Service requests
9 Topics
50 mins
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...