Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...

HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...