Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...