Search
Voice AI components
-
Module
Voice AI components
2 Topics
15 mins
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
-
Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Accessing PDF data with automations
-
Challenge
Accessing PDF data with automations
5 Tasks
15 mins
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Adding and configuring adapters
-
Challenge
Adding and configuring adapters
2 Tasks
15 mins
-
With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
-
Challenge
Adding framework components to a solution
8 Tasks
45 mins
-
The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Managing application access
-
Challenge
Managing application access
1 Task
5 mins
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Applying advanced automation techniques and best practices
-
Challenge
Applying advanced automation techniques and best practices
5 Tasks
35 mins
Pega Robotic Automation 22.1 -
While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...
Assessing application performance
-
Challenge
Assessing application performance
2 Tasks
10 mins
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Auditing changes to the value of fields
-
Challenge
Auditing changes to the value of fields
1 Task
5 mins
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Creating users and roles
-
Challenge
Creating users and roles
4 Tasks
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...