Search
Reviewing log files
-
Module
Reviewing log files
3 Topics
30 mins
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Script adherence
-
Module
Script adherence
3 Topics
20 mins
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
Module
Suggested cases
3 Topics
25 mins
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
Module
Suggested knowledge articles
3 Topics
20 mins
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Voice AI components
-
Module
Voice AI components
2 Topics
15 mins
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
-
Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Refining an Agile Workbench backlog
-
Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Tasks
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Reviewing log files
-
Challenge
Reviewing log files
1 Task
15 mins
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
Running Pega Customer Decision Hub setup wizard
-
Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...