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Testing decision strategies
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Challenge
Testing decision strategies
4 Tasks
30 mins
Pega Platform -
A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...
Testing engagement policies with personas in Pega Customer Decision Hub
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Challenge
Testing engagement policies with personas in Pega Customer Decision Hub
3 Tasks
15 mins
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U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Testing engagement policy conditions using an audience simulation
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Challenge
Testing engagement policy conditions using an audience simulation
3 Tasks
15 mins
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers.
They want to use Pega Customer Decision Hub™ to run...
Testing your application
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Challenge
Testing your application
4 Tasks
40 mins
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For an Assistance Request Case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...
Training a topic model to improve email routing
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Challenge
Training a topic model to improve email routing
5 Tasks
20 mins
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U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
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Challenge
Training the email bot to understand topics
1 Task
15 mins
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
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Challenge
Updating a dialog
1 Task
15 mins
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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Challenge
Updating a Knowledge Buddy
5 Tasks
5 mins
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating Assignment routing
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Challenge
Updating Assignment routing
2 Tasks
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Updating existing actions
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Challenge
Updating existing actions
8 Tasks
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...