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Routing email based on content
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Challenge
Routing email based on content
4 Tasks
15 mins
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Routing truck vendor and invoice cases to city manger
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Challenge
Routing truck vendor and invoice cases to city manger
2 Tasks
45 mins
Pega Platform '23 -
After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...
Running Pega Customer Decision Hub setup wizard
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Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Simulating a weather service response
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Challenge
Simulating a weather service response
6 Tasks
1 hr
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Front Stage needs to know if the probability of rain equals or exceeds 40 percent during an event. At present, the weather forecast queries a data...
Simulating the truck rating response
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Challenge
Simulating the truck rating response
5 Tasks
30 mins
Pega Platform '23 -
When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...
Suggesting a reply based on email content
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Challenge
Suggesting a reply based on email content
4 Tasks
15 mins
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Suggesting a service case using Customer Decision Hub
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Challenge
Suggesting a service case using Customer Decision Hub
2 Tasks
15 mins
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You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Suggesting offers with Customer Decision Hub
Testing a mixed-mode robotic solution for Citrix
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Challenge
Testing a mixed-mode robotic solution for Citrix
4 Tasks
20 mins
Pega Robotic Automation 19.1 -
ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...
Use Case - Adding a new property to an existing entity
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Challenge
Use Case - Adding a new property to an existing entity
2 Tasks
15 mins
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After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...