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Routing email based on content

Routing truck vendor and invoice cases to city manger

  • Challenge

    Routing truck vendor and invoice cases to city manger

    2 Tasks

    45 mins

    Pega Platform '23 Visible to: All users
  • After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...

Running Pega Customer Decision Hub setup wizard

Simulating a weather service response

Simulating the truck rating response

  • Challenge

    Simulating the truck rating response

    5 Tasks

    30 mins

    Pega Platform '23 Visible to: All users
  • When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...

Suggesting a reply based on email content

Suggesting a service case using Customer Decision Hub

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

Testing a mixed-mode robotic solution for Citrix

  • Challenge

    Testing a mixed-mode robotic solution for Citrix

    4 Tasks

    20 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...

Use Case - Adding a new property to an existing entity

  • Challenge

    Use Case - Adding a new property to an existing entity

    2 Tasks

    15 mins

    Visible to: All users
  • After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...

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