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Avoiding overexposure of actions
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Module
Avoiding overexposure of actions
2 Topics
20 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Defining and managing customer actions
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Module
Defining and managing customer actions
4 Topics
35 mins
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In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...
Next-Best-Action on digital
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Module
Next-Best-Action on digital
2 Topics
25 mins
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Presenting a single offer on the web
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Module
Presenting a single offer on the web
3 Topics
25 mins
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...
Running Pega Customer Decision Hub setup wizard
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Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Use Case - Creating a new contact policy
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Challenge
Use Case - Creating a new contact policy
2 Tasks
1 hr
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The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...