Search
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Défis
4 heures 30 mins
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Défis
7 heures 10 mins
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
System Architect
-
Mission
System Architect
3 Missions
18 Modules
16 Défis
1 day 20 heures 35 mins
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Best practices for building accessibility into Pega applications
-
Module
Best practices for building accessibility into Pega applications
5 Rubriques
1h 15 mins
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Routing email based on content
-
Module
Routing email based on content
3 Rubriques
25 mins
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Module
Training the email bot
2 Rubriques
20 mins
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Creating a case from an email
-
Défi
Creating a case from an email
4 Tâches
20 mins
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new entity
-
Défi
Creating a new entity
5 Tâches
15 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating new aggregates on streamable data
-
Défi
Creating new aggregates on streamable data
3 Tâches
20 mins
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...