Search
Creating reports that combine data from multiple classes
-
Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating an Insight
-
Défi
Creating an Insight
2 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a composite tab
-
Défi
Creating a composite tab
2 Tâches
5 mins
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Customizing the user interface for agents
-
Défi
Customizing the user interface for agents
2 Tâches
15 mins
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Designating a relevant record
-
Défi
Designating a relevant record
6 Tâches
30 mins
-
The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Leveraging reports in the contact center
-
Défi
Leveraging reports in the contact center
4 Tâches
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Queuing a task for background processing
-
Défi
Queuing a task for background processing
1 Tâche
30 mins
-
To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Updating a dialog
-
Défi
Updating a dialog
1 Tâche
15 mins
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...