In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...