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Configuring a dashboard

Defining a reporting strategy

Designing reports with multiple sources

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Preparing Customer Decision Hub for development

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assignment Overview

Creating Insights for BAs

Creating a custom business report

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