When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...

Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...

Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...

Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details. 

C...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...