Search
Voice AI components
-
Module
Voice AI components
2 Rubriques
15 mins
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
-
Module
Working with Voice AI models
2 Rubriques
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding a new property to an existing entity
-
Défi
Adding a new property to an existing entity
4 Tâches
20 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Défi
Adding clickstream data to a customer profile
6 Tâches
30 mins
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Case-Typ „Backlog“ untersuchen
-
Défi
Case-Typ „Backlog“ untersuchen
11 Tâches
30 mins
-
Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Creating a case completion prediction
-
Défi
Creating a case completion prediction
3 Tâches
15 mins
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
Défi
Creating a fraud prediction
3 Tâches
15 mins
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a new entity
-
Défi
Creating a new entity
5 Tâches
15 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating new aggregates on streamable data
-
Défi
Creating new aggregates on streamable data
3 Tâches
20 mins
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...
Enabling Pega Customer Decision Hub agents
-
Défi
Enabling Pega Customer Decision Hub agents
2 Tâches
5 mins
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...