Search
Configuring customer verification
-
Défi
Configuring customer verification
3 Tâches
15 mins
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
-
Défi
Creating a composite tab
2 Tâches
5 mins
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a new entity
-
Défi
Creating a new entity
5 Tâches
15 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating new aggregates on streamable data
-
Défi
Creating new aggregates on streamable data
3 Tâches
20 mins
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...
Customizing the user interface for agents
-
Défi
Customizing the user interface for agents
2 Tâches
15 mins
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Enabling Pega Customer Decision Hub agents
-
Défi
Enabling Pega Customer Decision Hub agents
2 Tâches
5 mins
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Exercise setup - Business Operations environment
-
Défi
Exercise setup - Business Operations environment
1 Tâche
15 mins
-
In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...
Exercise setup - Development environment
-
Défi
Exercise setup - Development environment
1 Tâche
15 mins
-
In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...
Exercise setup - Orchestrator configuration
-
Défi
Exercise setup - Orchestrator configuration
2 Tâches
30 mins
-
To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
Caution: This step...
Importing customer data from a CSV
-
Défi
Importing customer data from a CSV
2 Tâches
10 mins
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...