Search
Designing an approval Process
-
Module
Designing an approval Process
1 Rubrique
15 mins
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Digital messaging
-
Module
Digital messaging
3 Rubriques
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Escalating late work
-
Module
Escalating late work
1 Rubrique
10 mins
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Extending Service-Level Agreement configurations
-
Module
Extending Service-Level Agreement configurations
2 Rubriques
30 mins
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Flow Action processing
-
Module
Flow Action processing
2 Rubriques
20 mins
-
In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Identifying duplicate Cases
-
Module
Identifying duplicate Cases
1 Rubrique
10 mins
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Implementing and deploying Pega Care Management
-
Module
Implementing and deploying Pega Care Management
6 Rubriques
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Inviting users to an application
-
Module
Inviting users to an application
1 Rubrique
10 mins
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Managing application access for Business Architects
-
Module
Managing application access for Business Architects
2 Rubriques
30 mins
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Managing Case relationships for the Business Architect
-
Module
Managing Case relationships for the Business Architect
3 Rubriques
40 mins
-
As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...