Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...

GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...