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Launching a new offer
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Défi
Launching a new offer
7 Tâches
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates has caused an economic...
Leveraging a churn prediction
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Défi
Leveraging a churn prediction
3 Tâches
25 mins
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U+ Bank implements Customer Decision Hub™ to determine which credit card offers to show to customers on its website. As part of the implementation...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Défi
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tâches
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
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Défi
Leveraging Insights
2 Tâches
5 mins
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Knowledge articles to service cases
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Défi
Linking Knowledge articles to service cases
4 Tâches
5 mins
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Localizing a UI form
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Défi
Localizing a UI form
3 Tâches
45 mins
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing content
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Défi
Managing content
3 Tâches
10 mins
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U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...
Managing data with Toolbox
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Défi
Managing data with Toolbox
5 Tâches
30 mins
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The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...
Managing Deployment levels and packages
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Défi
Managing Deployment levels and packages
5 Tâches
30 mins
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MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...