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Testing engagement policies with personas in Pega Customer Decision Hub

  • Défi

    Testing engagement policies with personas in Pega Customer Decision Hub

    3 Tâches

    15 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

    To...

Testing engagement policy conditions using an audience simulation

Testing your application

Training a topic model to improve email routing

Training the email bot to understand topics

  • Défi

    Training the email bot to understand topics

    1 Tâche

    15 mins

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Updating a dialog

Updating a Knowledge Buddy

  • Défi

    Updating a Knowledge Buddy

    5 Tâches

    5 mins

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Updating Assignment routing

Updating existing actions

Updating existing actions in bulk

  • Défi

    Updating existing actions in bulk

    7 Tâches

    25 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

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