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Testing engagement policies with personas in Pega Customer Decision Hub
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Défi
Testing engagement policies with personas in Pega Customer Decision Hub
3 Tâches
15 mins
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U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Testing engagement policy conditions using an audience simulation
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Défi
Testing engagement policy conditions using an audience simulation
3 Tâches
15 mins
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers.
They want to use Pega Customer Decision Hub™ to run...
Testing your application
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Défi
Testing your application
4 Tâches
40 mins
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For an Assistance Request Case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...
Training a topic model to improve email routing
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Défi
Training a topic model to improve email routing
5 Tâches
20 mins
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U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
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Défi
Training the email bot to understand topics
1 Tâche
15 mins
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
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Défi
Updating a dialog
1 Tâche
15 mins
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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Défi
Updating a Knowledge Buddy
5 Tâches
5 mins
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating Assignment routing
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Défi
Updating Assignment routing
2 Tâches
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Updating existing actions
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Défi
Updating existing actions
8 Tâches
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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Défi
Updating existing actions in bulk
7 Tâches
25 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...