The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

Der Bürgermeister von MyTown und die Koordinationsstelle für kommunale Dienstleistungen möchten nachverfolgen können, wie lange Teams für...

The  Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...

As a Decisioning Architect, you are tasked with designing a basic decision strategy that outputs a Label Action with the lowest printing cost. A set...

U+ Bank is cross-selling on the web by showing various credit cards to customers. Because of the limit for each card, credit cards are unsuitable for...