Search
Skipping a process based on business context
-
Challenge
Skipping a process based on business context
1 Task
10 mins
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Suggesting a reply based on email content
-
Challenge
Suggesting a reply based on email content
4 Tasks
15 mins
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Testing your application
-
Challenge
Testing your application
4 Tasks
40 mins
-
For an Assistance Request Case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...
Training the email bot to understand topics
-
Challenge
Training the email bot to understand topics
1 Task
15 mins
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating Assignment routing
-
Challenge
Updating Assignment routing
2 Tasks
20 mins
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...