Search
Configuring Case locking
-
Challenge
Configuring Case locking
1 Task
10 mins
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring Flow Action post-processing
-
Challenge
Configuring Flow Action post-processing
2 Tasks
20 mins
-
Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Tasks
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Tasks
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Tasks
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring customer verification
-
Challenge
Configuring customer verification
3 Tasks
15 mins
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Configuring organization structure
-
Challenge
Configuring organization structure
6 Tasks
15 mins
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Challenge
Configuring Pega Robot Manager
4 Tasks
30 mins
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Tasks
10 mins
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating Windows form and procedure automations
-
Challenge
Creating Windows form and procedure automations
9 Tasks
45 mins
-
The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...