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Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Tasks
15 mins
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Tasks
25 mins
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Debugging application errors
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Challenge
Debugging application errors
4 Tasks
20 mins
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Inspecting a Deployment Manager pipeline
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Challenge
Inspecting a Deployment Manager pipeline
7 Tasks
10 mins
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You are the Release Manager for three applications, HRApps, ITApproval, and PegaGP. As a Release Manager, you are responsible for managing the...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Merging rule branches using the Merge pipeline
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Challenge
Merging rule branches using the Merge pipeline
7 Tasks
15 mins
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You are the PegaGP Release Manager and an Application Developer for the PegaGP application.
As the Release Manager, you are responsible for managing...
Performing Pega scenario testing
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Challenge
Performing Pega scenario testing
2 Tasks
15 mins
Pega Platform 8.7 -
A member service representative needs to perform the following actions for an Assistance Request application:
- Add a new household using the
Performing Pega unit testing
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Challenge
Performing Pega unit testing
3 Tasks
15 mins
Pega Platform 8.7 -
For an Assistance Request case, when users enter the make of a vehicle, one or more associated vehicles are displayed in the Vehicle list. Users...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Running application-level test coverage
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Challenge
Running application-level test coverage
2 Tasks
10 mins
Pega Platform 8.7 -
As an application developer, capture the test coverage of your Pega Platform™ application. Test coverage metric can be used to understand if there are...