Search
Creating a case from an email
-
Challenge
Creating a case from an email
4 Tasks
20 mins
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a Pega Email Bot
-
Challenge
Creating a Pega Email Bot
2 Tasks
15 mins
-
The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
-
Challenge
Creating an email account
1 Task
10 mins
-
The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Designating a relevant record
-
Challenge
Designating a relevant record
6 Tasks
30 mins
-
The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Monitoring the guardrail compliance score
-
Challenge
Monitoring the guardrail compliance score
2 Tasks
10 mins
-
The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Queuing a task for background processing
-
Challenge
Queuing a task for background processing
1 Task
30 mins
-
To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Securing an application using attribute-based access control
-
Challenge
Securing an application using attribute-based access control
4 Tasks
30 mins
-
Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
-
Challenge
Securing an application using role-based access control
2 Tasks
20 mins
-
In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
Using RBAC to organize and manage access to case attachments
-
Challenge
Using RBAC to organize and manage access to case attachments
4 Tasks
30 mins
-
Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...