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Enabling Pega Customer Decision Hub agents

Importing customer data from a CSV

  • Challenge

    Importing customer data from a CSV

    2 Tasks

    10 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Leveraging reports in the contact center

Populating sample data using Monte Carlo data sets

  • Challenge

    Populating sample data using Monte Carlo data sets

    5 Tasks

    20 mins

    Visible to: All users
  • The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...

Routing email based on content

Running Pega Customer Decision Hub setup wizard

Setting up data ingestion

Suggesting a reply based on email content

Training the email bot to understand topics

  • Challenge

    Training the email bot to understand topics

    1 Task

    15 mins

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Business Architect Essentials

  • Instructor Led Training

    Business Architect Essentials

    5 days

    Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. Visible to: All users
  • Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...

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