Search
Configuring a full Case View
-
Challenge
Configuring a full Case View
2 Tasks
10 mins
-
The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a knowledge article suggestion
-
Challenge
Configuring a knowledge article suggestion
5 Tasks
5 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
-
Challenge
Configuring a portal
1 Task
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Tasks
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
-
Challenge
Configuring conditional visibility in Constellation Views
3 Tasks
30 mins
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring organization structure
-
Challenge
Configuring organization structure
6 Tasks
15 mins
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Challenge
Configuring Pega Robot Manager
4 Tasks
30 mins
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Configuring Primary Fields for BAs
-
Challenge
Configuring Primary Fields for BAs
4 Tasks
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring security policies
-
Challenge
Configuring security policies
2 Tasks
5 mins
-
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...