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Sending emails during Case processing
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Challenge
Sending emails during Case processing
1 Task
15 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...
Escalating late work
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Challenge
Escalating late work
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Tasks
30 mins
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Skipping a process based on business context
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Challenge
Skipping a process based on business context
1 Task
10 mins
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Implementing interactions and activities
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Challenge
Implementing interactions and activities
16 Tasks
45 mins
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...
Importing Pega Robot Manager
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Challenge
Importing Pega Robot Manager
2 Tasks
15 mins
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MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...
Installing Package Server
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Challenge
Installing Package Server
2 Tasks
15 mins
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MyTown wants to assign and manage the execution of automations to appropriate tasks by using the Pega Robot Manager™. The deployment of automations to...
Installing Pega Robot Studio
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Challenge
Installing Pega Robot Studio
4 Tasks
15 mins
Pega Robotic Automation 22.1 -
The challenges in the Robotic System Architect mission require Pega Robot Studio v22, Google Chrome, and the challenge assets. Google Chrome must be...
Integrating an attended RPA project with a Pega application
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Challenge
Integrating an attended RPA project with a Pega application
7 Tasks
45 mins
Pega Robotic Automation 22.1 -
U+ Bank has developed a customer support application to process credit card transaction disputes. The application does not communicate easily with the...
Integrating an unattended RPA project with a Pega application
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Challenge
Integrating an unattended RPA project with a Pega application
6 Tasks
15 mins
Pega Robotic Automation 22.1 -
U+ Bank has developed a Customer Support application to process credit card transaction disputes. The goal of the application is to streamline the...