Search
Designating a relevant record
-
Challenge
Designating a relevant record
6 Tasks
30 mins
-
The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Enabling Pega Customer Decision Hub agents
-
Challenge
Enabling Pega Customer Decision Hub agents
2 Tasks
5 mins
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Importing customer data from a CSV
-
Challenge
Importing customer data from a CSV
2 Tasks
10 mins
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Queuing a task for background processing
-
Challenge
Queuing a task for background processing
1 Task
30 mins
-
To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Populating sample data using Monte Carlo data sets
-
Challenge
Populating sample data using Monte Carlo data sets
5 Tasks
20 mins
-
The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...
Routing email based on content
-
Challenge
Routing email based on content
4 Tasks
15 mins
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Running Pega Customer Decision Hub setup wizard
-
Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Setting up data ingestion
-
Challenge
Setting up data ingestion
7 Tasks
40 mins
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Suggesting a reply based on email content
-
Challenge
Suggesting a reply based on email content
4 Tasks
15 mins
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Training the email bot to understand topics
-
Challenge
Training the email bot to understand topics
1 Task
15 mins
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...