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Configuring a portal

Configuring and managing a deployment pipeline

  • Challenge

    Configuring and managing a deployment pipeline

    8 Tasks

    15 mins

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Configuring application Rulesets

Configuring business conditions

Configuring cascading approvals with an authority matrix

Configuring Case locking

Configuring chat queues

Configuring chat routing

  • Challenge

    Configuring chat routing

    3 Tasks

    5 mins

    Visible to: All users
  • U+ Bank is implementing Digital Messaging. The bank has created chat queues for General, Billing, and Technical questions. U+ Bank asks you to set up...

Configuring coexistence of a Theme UI Kit service request

  • Challenge

    Configuring coexistence of a Theme UI Kit service request

    7 Tasks

    5 mins

    Visible to: All users
  • A new regional branch of U+Bank uses a Constellation-based Pega Customer Service™ application. To streamline their operations, they want to quickly...

Configuring common phrases for agents

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