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Configuring Primary Fields for BAs
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Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Creating and managing teams of users
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Défi
Creating and managing teams of users
5 Tâches
15 mins
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Circumstancing Rules on a single variable
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Défi
Circumstancing Rules on a single variable
2 Tâches
30 mins
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TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
Circumstancing Rules on multiple variables
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Défi
Circumstancing Rules on multiple variables
3 Tâches
30 mins
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As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
Configuring error handling for Data Pages
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Défi
Configuring error handling for Data Pages
4 Tâches
30 mins
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As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...
Configuring Rule resolution
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Défi
Configuring Rule resolution
2 Tâches
25 mins
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Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...
Setting UseKeys and implementing ASO
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Défi
Setting UseKeys and implementing ASO
5 Tâches
45 mins
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Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Configuring a data source
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Défi
Configuring a data source
1 Tâche
15 mins
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As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring organization structure
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Défi
Configuring organization structure
6 Tâches
15 mins
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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Défi
Configuring Pega Robot Manager
4 Tâches
30 mins
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...